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Online Cancellations & Return Policy

We apologize that your selected item didn't meet your expectations.

Please review our Cancellations and Return Policy for your reference:



For your convenience, we accept returns within 14 days from the date of sale.

To qualify for a return, kindly ensure that the items remain unworn and retain their original tags.

Jewelry, sunglasses, fragrance & handbags are final sale.



We regret to inform you that all sale items are considered final and are not eligible for returns or exchanges.


Shipping Charges

In the event of a return, any applicable shipping charges will be subtracted from the credited amount.

To ensure a smooth process, we recommend shipping return items using a traceable method and securing insurance coverage for the full value of the items.

Return Shipments

When returning items, please direct them to the following address:


LOU Los Olivos

2938 San Marcos Ave., Unit 103

Los Olivos, CA 93441

We appreciate your understanding and support of LOU Los Olivos.

If you require further assistance or have inquiries regarding our policy, please don't hesitate to reach out.


We are here to assist you and aim to make your experience with us as satisfactory as possible.

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